What do I do now?

If you need to make a claim or unsure if you can make a claim or not, call us anytime on either 07 31231137 or 0419530910 to discuss your next steps.

Alternatively click on the heading of the type of insurance you have in this tab for further guidance.

Insurers are generally looking for the following basic information to initiate a claim:

  • Policy Number :
  • Name Of Insured:
  • Location:
  • Extent of damage :(please be as detailed as possible including estimated $ amount.)
  • Further action: (i.e. do you need an adjuster/builder/restoration specialist, or do you have your own repairer?)
    Insured Contact Details:

Some insurers are happy for repairs to be undertaken by the insured if the loss falls under $5000, but please check first!

Most Insurers always ask that the Insured lodge the claim as soon as possible and then forward invoices on receipt. Check with us first.

At CPR Insurance Services, we know that claims are an absolute inconvenience and not easy to deal with, that is why you need us to be there with you and guide you.

While most of the time the claim will be handled with your insurer and the majority are quite straightforward and dealt with quickly and easy, we know sometime this does not occur. At CPR we guide you every step of the way, assist with the completion of claim forms where needed, monitor your claim and if necessary negotiate and make sure the claim is settled as it should be.

Because at CPR, we are the experts who will save you. Not just in premiums, but in time and getting a justifiable claim paid by insurers.

Cooper Professional Risks Pty Ltd trading as CPR Insurance Services is an Authorised Representative of National Adviser Services Pty Ltd (ABN: 60 096 916 184) trading as NAS Insurance Brokers (AFS No.233750)

Latest News

Will you lose the value of a Broker?

If you listen to the Podcast on this link you will here Robert Cooper explain to his Accountant why Small Business stands to lose if Insurance Brokers are not there to advise start up businesses and established businesses about the risks their occupation carries and how they can deal with them. Simply because they will not want to pay the fees that would be charged. Currently instead, Insurance Companies pay the Broker after the Insurance has been placed with them. Perhaps the premiums will appear a bit cheaper in the first year? Then they will question the fees an Insurance Broker puts on top and finds they can go to the Internet and obtain the same cover at the same price. However, they will not have the constant advice and claims advocacy that comes with an Insurance Broker. The big loser is definitely the Consumer as direct insurers give absolutely no advice, only price.

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Robert Cooper - one of 100 faces of small business

This week it was announced as part of Small Business Week,  that Robert has been named one of the 100 faces of small business for a State Government promotion on the great value that small businesses play in the State of Queensland.

You can see Robert's entry here:

It is the third accolade for CPR Insurance Services in a month and after seven and a half years in business is a real pep up for the company.

For Robert, it is the culmination of many years experience, becoming well qualified, experiencing the highs and lows of a career and always wanting to contribute to his community. Sometimes, these things just come together and you receive recognition for your efforts.

Robert says that there is no doubt that starting your own business is a huge challenge, but with the right research and planning, the right people around you and a good set of values that you apply to the vision of the company, you have a very good chance of making it all succeed.

Robert says he is lucky. He has a strong supportive Wife, Mandy, who is also part of the business, along with efficient and hard working staff such as Julia McLauchlan and Aidan Harmer who are building up their own skills in a learning environment. 

However, the most important and most supportive people for CPR Insurance Services are our clients who have stuck by us and supported us over the past seven years. Our focus remains on providing the best possible service we can and always acting in their best interests. To all our clients, we say thank you!

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