What do I do now?

If you need to make a claim or unsure if you can make a claim or not, call us anytime on either 07 31231137 or 0419530910 to discuss your next steps.

Alternatively click on the heading of the type of insurance you have in this tab for further guidance.

Insurers are generally looking for the following basic information to initiate a claim:

  • Policy Number :
  • Name Of Insured:
  • Location:
  • Extent of damage :(please be as detailed as possible including estimated $ amount.)
  • Further action: (i.e. do you need an adjuster/builder/restoration specialist, or do you have your own repairer?)
    Insured Contact Details:

Some insurers are happy for repairs to be undertaken by the insured if the loss falls under $5000, but please check first!

Most Insurers always ask that the Insured lodge the claim as soon as possible and then forward invoices on receipt. Check with us first.

At CPR Insurance Services, we know that claims are an absolute inconvenience and not easy to deal with, that is why you need us to be there with you and guide you.

While most of the time the claim will be handled with your insurer and the majority are quite straightforward and dealt with quickly and easy, we know sometime this does not occur. At CPR we guide you every step of the way, assist with the completion of claim forms where needed, monitor your claim and if necessary negotiate and make sure the claim is settled as it should be.

Because at CPR, we are the experts who will save you. Not just in premiums, but in time and getting a justifiable claim paid by insurers.

Cooper Professional Risks Pty Ltd trading as CPR Insurance Services is an Authorised Representative of National Adviser Services Pty Ltd (ABN: 60 096 916 184) trading as NAS Insurance Brokers (AFS No.233750)

Latest News

Three Years running - Insurance Brokerage of the Year 1 to 5 staff

Mandy and Robert Cooper were extremely honoured and astounded to once again win, Insurance Brokerage of the Year for 2020 from Insurance Business Australia magazine. This is the third year running.

While this year has not been the easiest of years for the business with Covid 19, the Recession, the hard market and issues at Lloyds of London, we are literally all in this together as an Insurance Industry.

CPR Insurance Services continues to make our clients the number one focus of our business while managing our relationships with Insurers, who we need more than ever in this market climate.

CPR Insurance Services are a highly ethical Brokerage with a reputation as a trusted advisor who always acts in the Client's best interests. Their experience, knowledge and expertise is amongst the highest in the industry.

CPR Insurance Services is now ten years old as a business and is proud of being an Authorised Representative of Ausure and their partnership with Steadfast, giving CPR the strength and backing to match it with any Broking firm in the Insurance Industry, but remain focussed on supporting the Small to Medium business segment.

Memberships of the National Insurance Brokers Association, Australia and New Zealand Institute of Insurance and Finance, Australian Insurance Law Association, Australian Professional Indemnity Group and the Australian Institute of Company Directors, ensures CPR Insurance Services maintains the high standard of knowledge and expertise required to be one of the best Brokerages in Australia.

CPR Insurance Services also plays a strong role in their local community supporting other Sporting Clubs and Community organisations. They also support and promote local businesses with their operation of the Kedron Brook Business Group who meet regularly and has 174 members.

We are truly honoured to receive this National award once again for the third year as a recognition of CPR Insurance Services contribution.

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Finalist for QLD Broker of the Year

Robert Cooper was honoured to be nominated as a finalist for Queensland Insurance Broker of the year for 2020, as part of the National Insurance Brokers Association. Unfortunately he missed out on the ultimate award but is a reflection of the high standard that the industry now has for such awards.

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