When can a consumer make a claim?

A consumer can seek compensation from a manufacturer who has supplied defective goods, if the goods caused loss or damage to them.

A manufacturer is a person or business that:

  • makes or puts goods together
  • has their name on the goods, or
  • imports the goods, if the maker of the goods does not have an office in Australia.

’Loss’ and ‘damage’ can include:

  • injuries to the person making the claim, or to another individual
  • economic loss caused by damage to, or destruction of another good, land, a building or a fixture.

The court will consider the safety of the goods by looking at all relevant circumstances, including:

  • marketing of the goods
  • packaging of the goods
  • the warnings and instructions for use
  • what may reasonably be expected to be done with the goods.

If a person takes a manufacturer to court and wins, the court decides how much compensation is due.

A consumer must take action within three years of becoming aware, or from when they should have become aware, of the alleged:

  • loss or damage
  • safety defect of the goods, or
  • identity of the person who manufactured the goods.

They must also claim within 10 years of when the goods were originally supplied. 

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We share this award with all our staff, Lauren, Guy and Sarah and thank them for their dedication in providing the best possible customer service. We also thank our clients who have made our business what it is today. We thank you all so much.

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