Brokers are better than direct Insurers

Did you know that the Financial Ombudsman Service reports that it handles more than 25,000 disputes  annually? Did you also know that insurance brokers are responsible for only a tiny fraction these?

The Financial Ombudsman Service’s 2011-2012 annual review revealed it has accepted 25,298 disputes into its formal dispute resolution process, where a customer had not been able to resolve a dispute directly with their financial services provider. This was up 24% on the previous year.  

When broken into sectors, general insurers were responsible for 7,591 complaints, second only to banks who accounted for 12,210. Life insurers also had 851 complaints.

General insurance brokers were responsible for a tiny 123 complaints. This means that general insurance brokers accounted for less than 0.5% of all complaints received by the Financial Ombudsman Service in this 12 month period. General insurers were responsible for 30%. 

Underwriting agencies had just one complaint.

Insurance brokers also performed better than other finance professionals such as financial advisors/planners which had 949 complaints. The managed investments scheme (MIS)/fund manager (375), non-cash payment system providers (433) and debt collector or buyer (794) were also higher than the complaints on Insurance Brokers. 

The results further reinforces the view that our clients are overwhelmingly in better hands when using an insurance broker. It is also consistent with previous year’s Financial Ombudsman Service annual reviews too. Insurance Broking is rightfully becoming highly professional, reliable and provides a valuable service in cutting through the complicated world of insurance and delivering the right results for our clients because of our access to the wider Insurance market. 

Latest News

CPR joins Ausure

We would like to announce to all our Clients, Prospective Clients, Suppliers and Insurers, that Cooper Professional Risks Pty Ltd trading as CPR Insurance Services, will be leaving National Adviser Services Pty Ltd (NAS) and joining Ausure Pty Ltd as a Corporate Authorised Representative from 5 March 2018.

Fundamentally, there is no difference to you, except our Invoices will look a little different, and the Banking details will be in a different name and account number. Everything else at CPR stays the same.

There are a number of reasons we have made this decision, but the primary reason is for what we believe is best for our clients.

read more

Special offer to CPR Insurance clients

Employsure are providing a FREE Business Health Check to all our clients and gives you the opportunity to receive an analysis of the health and safety requirements in your workplace. Also. Employsure  will review your employment agreements as well as your wage rates helping you to avoid workplace claims.

Ordinarily this would cost you at least $1,250 but because you are a CPR Insurance client, it is free!

It involves the following review for you.

SAFECHECK

A specialist Work Health and Safety Consultant will visit your workplace and carry out:

A review of your business’ current work health and safety policies, procedures and systems to identify areas of concern or non-compliance

Following the review, you will receive a report summarising the findings and the health and safety

Status of your workplace

WAGE CHECK

A Wages Adviser will review your rates of pay and produce a Wage Check report.

The review will be conducted against the industrial instrument applicable

A report will be supplied advising if the wages are compliant and what steps to take to achieve compliance

CONTRACT REVIEW

A Document Consultant will review an employment agreement and provide recommendations.

The review will highlight compliance issues with the Fair Work Act 2009 as well as best practice

The report will make recommendations to achieve compliance and provide protection to your business.

This will remove any areas of potential dispute and risk

So what do you have to lose? Contact us on 07 3123 1137 and arrange 

read more